FAQ

Tickets

What payment methods are available?

Our ticket system supports the following payment methods:

Credit Card, PayPal (2% fee), Banktransfer, iDeal, Bancontact, Giropay, EPS and Przelewy24

Do I need to have my ticket(s) printed with me?

We need to be able to scan the QR-code on your ticket.

So it’s recommended, but not required, to have the ticket printed with you.
As an alternative, you could show the ticket on your smartphone.
Don’t forget to bring your ID, so we can verify your identity.

Can I resell my ticket to someone else?

You can’t do this yourself since tickets are tied to your person. You may ask us to change the booker information on your ticket if you wish to transfer it to someone else. If you wish to do this you may contact us through https://ponyconholland.com/contact/ 

Can I change the information on my ticket (e.g. incorrect t-shirt size)?
Please contact us via https://ponyconholland.com/contact/

Can I get a refund?

If you want to cancel your ticket, please contact us https://ponyconholland.com/contact/

Up to 28 days before the event you can request refund for your ticket, we will however withhold a cancellation fee of €15 if the price of the ticket is below €75, if the price is €75 or above the cancellation fee will be €25. Tickets over €500 are exempt and cannot be refunded.

Do I need to accompany my child?

Children under the age of 12 need to be accompanied by an adult at all times;
Children between the age of 12 and 16 need to be accompanied by an adult, unless a parent has signed a written permission letter;

Do I need to buy a ticket to accompany my child?

Children under the age of 12 don’t require their own ticket, when their legal guardian has a ticket.
Children between the age of 12 and 16 can bring one legal guardian for free, if they have a ticket.

Can I buy a ticket at the door?

This depends on the availability of the tickets.

Keep in mind that tickets will be a bit more expensive when you buy them at the door.

Can I upgrade my ticket to a higher tier?

Yes, please use the contact form on our website to request an upgrade.

Can I add the Friday Eve option to my ticket after purchase?

Yes, please use the contact form on our website to request an upgrade. If you’ve bought a standard ticket you’ll have to upgrade to plus to add the friday eve to your ticket.

Convention

Can I wear cosplay or a fursuit?

Yes, cosplay is permitted and encouraged. We’ll provide a dressing room for fursuiters. 

Refer to the general terms and conditions for more information:
https://ponyconholland.com/general-terms-and-conditions/

Can I carry cosplay weapons (like wooden swords, water pistols, LARP weapons etc.)?

Please note that The Netherlands has very strict weapon laws. Realistic weapon look-alikes, including realistic looking NERF guns and similar are prohibited. Air-Soft, gas weapons and alike are also strictly forbidden as they are illegal to carry on public events according to Dutch law.

Can I volunteer at the convention?

Yes, please fill in the form, and we’ll get back to you. https://ponyconholland.com/volunteer-application/

Can I be a vendor at the convention?

Yes, please fill in the form, and we’ll get back to you.
https://ponyconholland.com/vendor-application/

Can I advertise in the con booklet?

Yes you can! These are the prices:
Full page: €100
Half page: €50
Quarter page: €25

You can use the contact form https://ponyconholland.com/contact/ or send an email to info@ponyconholland.com to inquire about advertising.

Venue

Can I consume my own food/drinks at the venue?

Unfortunately, you are not allowed to bring your own food/drinks. Luckily, the venue is equipped with a bar and restaurant.

Can I buy food and drinks at the venue?

Yes, you can. You are unfortunately not allowed to bring your own consumptions, but the people working at the bar/restaurant at the venue will be happy to serve you.

Can I smoke or vape at the venue?

As per Dutch law, smoking (or vaping) inside public places is prohibited. If you stay at the venue’s hotel, you are also not allowed to smoke inside of the rooms. You are allowed to smoke outside of the venue.

Is there an ATM?
Unfortunately, there is no ATM inside of the venue. We recommend you bring enough cash to the venue to buy nice things from our fabulous vendors, or even buy something you love from the Charity Auction. One street down, there are multiple ATM’s, should the cash in your wallet not be sufficient.
Will there be WiFi available?

Yes. The venue will have a dedicated WiFi network for all our attendees. The credentials for that network will be displayed at the infobooth.

Can I park my car at the venue?

There is a parking garage next to the venue for more info and prices please refer to Figi’s website: figi.nl/en/contact/parkeergarage-figi-zeist